These Terms and Conditions (“Terms”) govern your access to and use of the website https://chauffeurcarssouthampton.co.uk (the “Website”) and the chauffeur transportation services (“Services”) provided by Chauffeur Cars Southampton (“we”, “us”, “our”). By accessing the Website, submitting an enquiry, or booking any Services, you confirm that you have read, understood, and agreed to be legally bound by these Terms. If you do not agree, you must not use the Website or our Services.
1.1 Chauffeur Cars Southampton is a professional chauffeur and private hire service operating within the United Kingdom, providing luxury transport solutions including airport transfers, corporate travel, special events, and bespoke chauffeur journeys.
1.2 The Website provides general information about our Services and allows users to submit enquiries and booking requests.
1.3 All Services are provided subject to availability and acceptance of these Terms.
2.1 You must be at least 18 years of age to make a booking or enter into a contract with us.
2.2 If you are booking on behalf of another individual or organisation, you confirm that you have the authority to bind that party to these Terms.
2.3 You warrant that all information provided during the booking process is accurate, complete, and truthful.
3.1 The Website is provided for lawful and informational purposes only.
3.2 You agree not to misuse the Website, including attempting unauthorised access, introducing malware, copying content without permission, or interfering with Website functionality.
3.3 We reserve the right to suspend or terminate access to the Website where misuse or security threats are identified.
3.4 Website content may be updated or amended at any time without notice and does not constitute a contractual offer.
4.1 We provide chauffeur-driven transport services including, but not limited to:
4.2 All vehicles and drivers are licensed and operate in accordance with UK transport regulations.
4.3 We reserve the right to substitute vehicles of a similar or higher class where operationally necessary.
5.1 Bookings may be made via the Website, telephone, email, or approved booking platforms.
5.2 A booking is not confirmed until written confirmation is issued by us.
5.3 Journey details must be provided accurately, including pick-up time, addresses, destinations, passenger numbers, and luggage requirements.
5.4 We are not responsible for service disruptions caused by inaccurate or incomplete booking information.
6.1 All prices are quoted in GBP and are subject to journey details, vehicle type, duration, and availability.
6.2 Prices may include base journey costs and may exclude waiting time, additional stops, tolls, parking, or special requests unless specified.
6.3 Full payment may be required in advance unless otherwise agreed in writing.
6.4 We accept payment via card, bank transfer, or other approved methods.
6.5 Failure to make payment may result in cancellation of the booking without liability to us.
7.1 Cancellations must be submitted via the same channel used to make the booking.
7.2 Cancellation fees may apply depending on the notice period provided prior to the scheduled journey.
7.3 Amendments are subject to availability and may result in revised pricing.
7.4 No refunds are guaranteed for late cancellations or passenger non-attendance.
8.1 Standard waiting time is included as specified in your booking confirmation.
8.2 Additional waiting time may be charged at an hourly or per-minute rate.
8.3 We are not liable for delays caused by traffic congestion, accidents, weather conditions, flight delays, or events beyond our control.
9.1 Passengers must comply with all UK road safety laws and regulations.
9.2 Seatbelts must be worn at all times where required by law.
9.3 Passengers must not engage in abusive, unsafe, or unlawful behaviour.
9.4 We reserve the right to terminate a journey without refund where passenger conduct poses a safety risk.
10.1 Luggage capacity depends on vehicle selection and must be disclosed at the time of booking.
10.2 We are not responsible for items left unattended in vehicles.
10.3 Passengers are responsible for ensuring the contents of their luggage are legal and safe to transport.
11.1 Passengers are responsible for any damage caused to vehicles during the hire period.
11.2 Cleaning or repair charges may be applied for excessive soiling or damage.
12.1 We maintain appropriate insurance cover in accordance with UK law.
12.2 Passengers are responsible for their personal insurance where required.
13.1 We shall exercise reasonable care and skill in providing Services.
13.2 We are not liable for indirect, incidental, or consequential losses.
13.3 Nothing in these Terms limits liability for death or personal injury caused by negligence.
14.1 We are not liable for delays or failures caused by events beyond our reasonable control, including extreme weather, strikes, or emergencies.
15.1 Personal data is collected and processed in accordance with our Privacy Policy and UK GDPR.
15.2 By using our Services, you consent to such processing.
16.1 All Website content remains our intellectual property and may not be reproduced without written consent.
17.1 We are not responsible for third-party websites linked from the Website.
18.1 We reserve the right to update these Terms at any time.
18.2 Continued use of the Website or Services constitutes acceptance of revised Terms.
19.1 If any provision is deemed unenforceable, the remaining provisions remain in effect.
20.1 These Terms are governed by the laws of England and Wales.
20.2 The courts of England and Wales shall have exclusive jurisdiction.
Chauffeur Cars Southampton
United Kingdom
Email: info@chauffeurcarssouthampton.co.uk
