Privacy Policy

Chauffeur Cars Southampton (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website https://chauffeurcarssouthampton.co.uk (the “Website”) or use our chauffeur services.

We operate in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website or Services, you agree to the collection and use of your personal data as outlined below.

Information We Collect

We may collect and process the following personal data:

• Contact details, including name, email address, telephone number, and addresses for pick-up and drop-off
• Booking details, including journey dates, times, passenger numbers, and special requests
• Payment information, processed securely via approved third-party providers
• Technical information, such as IP address, browser type, device information, and website usage data
• Communications with us via email, phone, enquiry forms, or chat

We do not intentionally collect sensitive personal information unless voluntarily provided for service purposes.

How We Use Your Information

Your personal data is used to:

• Process and manage bookings and provide chauffeur services
• Respond to enquiries or support requests
• Process payments, issue invoices, and provide booking confirmations
• Improve our Website, services, and user experience
• Send service-related communications, such as updates or changes to bookings
• Comply with legal obligations and prevent fraud or misuse

We only process personal data where there is a lawful basis, including contractual necessity, legitimate interests, legal obligations, or consent.

Legal Basis for Processing

We process personal data based on:

• Performance of a contract (e.g., fulfilling a booking)
• Compliance with legal obligations
• Legitimate interests to improve our services and website functionality
• Consent, where applicable, for marketing communications

You may withdraw consent at any time by contacting us.

Sharing Your Information

We do not sell or rent personal data. Personal information may be shared with trusted third parties to provide our Services, including:

• Payment processors
• Booking or scheduling platforms
• IT and website hosting providers
• Legal or regulatory authorities when required by law

All third parties must handle data securely and comply with UK GDPR.

Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. Payment processing is handled via secure third-party systems. While we take all reasonable precautions, no online transmission is completely secure.

Data Retention

Personal data is retained only as long as necessary to provide our Services, comply with legal obligations, or resolve disputes. Once no longer needed, personal data is securely deleted or anonymised.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of personal data in certain circumstances
• Restrict or object to processing
• Request data portability
• Withdraw consent where applicable

Cookies and Tracking

Our website uses cookies to improve functionality, analyse traffic, and enhance user experience. For full details, please refer to our Cookie Policy. You can manage your cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites and recommend reviewing their privacy policies before submitting any personal data.

Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If discovered, such data will be deleted promptly.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in legal requirements, technology, or operational practices. Updates will be posted on this page with the revised “Last Updated” date. Continued use of the Website indicates acceptance of the revised Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

Chauffeur Cars Southampton
Southampton, UK
Email: info@chauffeurcarssouthampton.co.uk   
Telephone: 07497 778078